Feedback From Our Clients
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At Vicinia Gardens, we are privileged to have served many seniors in Fenton and Otsego, MI. We consider it an honor to earn the trust of our residents and their family members.
We found Vicinia by searching on the internet. We were looking for a place within an hour of where we lived. We were also looking for a place that was NOT in a big city, with trucks, cars, and noise.. Mom and Dad always lived in the smaller towns, or out of town and commuted.
When searching on the internet the room size and lay out were important, as well as the controlled entry/exit. We also loved the courtyard, and smaller size of the building compared with other larger facilities. Pictures of the residents having fun was reassuring, and looking at all of the fun activities you post to Facebook was a huge plus!
When we came to visit the facility, we were very impressed by the cleanliness and up keep of the facility, and the fact it was in a very quiet area with a nice view. The two bedroom was perfect for Mom and Dad, and it was very easy to imagine them living them looking out the windows watching the birds on a bird feeder. The staff was welcoming, and friendly. They were very accommodating when I asked about setting up a raised bed garden in the courtyard area. We liked the fact they could get fresh air and get out without risk of getting lost!
Megan, you and the staff there have made my parents time there enjoyable! You are great with the residents, and responsive to any calls or communication!
Thanks for providing my parents an AWESOME safe and FUN place to live!
-Ty and Crystal
I live close to Vicinia Gardens in Fenton and I was aware of their services. A few years ago when I was looking for a place for my Mom i checked in and the one AL building was full and the new one was being finished. I found another place for my Mom in Parshiville.
After one year the AL in Parshiville did not work out. And it became urgent( after my Mother was give accidental overdose of another persons medication and then needed 2 doses of Narcon from EMS ) for me to find a new place for my mom. I stopped into the new AL unit and met Megan. I told her that i needed a place for my mom ASAP. Megan gave me a tour and talked to me all about the services they offer. She visited my mom is the rehab to see what building would be the best fit for my moms needs. And its been great ever since.
The staff starting with Megan are very friendly and kind. They really are caring and go out of their way to make my mother feel at home. The facility is clean and never have I seen my Mothers room out of order. The food is good and the variety seems good also. If my Mom is not feeling up to dinning in the dining room they will bring her meal to her free of charge. The activities are endless…… cards, crafts, musical entertainment, games and exercising. The outdoor patio is home to good times with ice cream and flowers and cook outs. Penny the activity director that drives the bus for off campus trips is the nicest person you could meet. My mom has gone to the casino, countless movies, lunch out in town, theater productions, Loose center in Linden, river boat ride, local shopping outings etc. My mother is in a wheelchair and gets out on all these trips! My mother feels as if she is independent and has so much to talk about when family and friends call. She is stimulated and motivated 100% more than she was is Parshiville. I am lucky that things took a bad turn in Parshiville and I was able to happen on Vicinia Gardens and Megan. I remember getting chocked up when after showing me around the building Megan said she had a room for Mom!!!
I trust my mothers care givers and i have a peace of mind that my Mom is in good hands 24hours a day. Lastly, since my mom has been in Vicinia ( June 2018) my daughters who call Grandma regularly have commented that Grandma is so busy that she never answers her cell phone!! We all chuckle about it and are happy that Grandma is sooo busy and happy!!! Thanks to everyone at Vicinia Gardens!!!
We decided to go with Vicinia Gardens because it is a smaller facility, and each resident has their own living space with ability to bring furniture from their home with their private bathroom. This was important to our family. We also were impressed with the level of care and concern by the staff when we had questions or concerns and flexibility to find what works best for the residents. Lastly, Vicinia Gardens is a place that gives us comfort as family members when we visit mom. It feels like home to come and spend time with mom and bring our kids and grand kids.
We first heard of Vicinia Gardens when we did an internet search last January for facilities because my father was in the hospital with the flu and my Stepmother and her family were finally coming to the realization that she could no longer care for him.
We choose Vicinia for many reasons. First and foremost it is such a well cared for and clean facility. Second, it was within a few miles of my Stepmothers home. But the most important reason was once we visited we were so impressed with the staff. Every single person we have met and who has cared for my Dad has been outstanding. He is always clean, clothed and as happy as he can be. His room is spotless we know he receives excellent meals and fun activities. Over the course of the last year nothing has changed our minds in fact I for one can say you help me to sleep nights knowing I don't have to worry about Dad.
Both of my parents (Don and Bella DuBois) are residents and my sisters and I could not be more pleased with the level of care that they are receiving. I feel that the staff treat them like family members rather than just residents. My parents seem genuinely pleased with the meals and even when something is being served that they may not like....substitutions are always welcome. My mom has always loved the activities/social events that are provided and my dad has recently gotten much better at getting involved thanks to Nick (assit. program helper?) prodding my dad to participate in things.
Any concern that we've had has always been listened to and handled in a fast manner. Whether I've taken my concern to Corrine, Tracy or one of the aides the matter is quickly resolved.
I visit my parents every morning and I've always noticed how nice it is to have parking lot/sidewalks all cleaned off of snow and salted, the housekeeping ladies are always busy doing their rounds and the interior always looks wonderful. My parents rooms are always kept clean, and if there is an issue on an off cleaning day, all I have to do is approach one of the cleaning gals and it's taken care of immediately.
Any time I've needed to speak with Tracy concerning either of my parents health issues, Tracy is always ready and willing to take the time to listen and answer any of my questions and/or get the appropriate help needed.
When my sisters and I came to the realization that our parents could no longer live alone in their home it was a tough decision to sell their condo and move them into an assisted living facility....but we could not be happier that Vicinia Gardens was available and so close to our homes. What a wonderful facility and an awesome staff.
Last summer I received a call that my mom required more care. She was living at Abbey Park an independent senior living community only 5-10 minutes from my home in Grand Blanc. It was lovely community but just way to big for mom to manage at 93 years old. Mom was having memory challenges as well. We were advised a smaller environment would be more beneficial for her care.
Vicinia Gardens was recommended by the Abbey Park staff, along with several others facilities. I made an appointment at one place and walked out crying. Not so wonderful. I then called Vivinia Gardens. Catrina Kraus answered and said “Come on over, a room in our assisted living building just became available!”
I felt like I was walking into a beautiful home when I arrived.
Living area, fireplace, dining area, outdoor courtyard with gardens and waterfall was my first part of the tour. Very nice spacious apartment room for living. Small and intimate.
20 residents. Friendly staff. All reasons to help make my decision to move mom to Vicinia Gardens.
Aging parent challenges and the tough decisions that had to be made were made easier with knowing mom is in a wonderful, clean, fun and very caring environment!
If you are in this difficult time of life with your parent...let Vicinia Gardens help you. They sure have helped me!
"I have conferred with the members of our family and we all would like to express our profound appreciation for the care and consideration that you provided to our mother, Catherine Conti, while she was a resident at Vicinia Gardens of Otsego. The staff at your facility went out of their way to get to know Catherine's habits, likes and dislikes and treated her with much respect and compassion.
We are thankful that you have successfully opened and competently operated a new facility in the Ostego area, which has been very convenient for us to frequently visit our loved one. I am especially grateful for the manner in which you resolved any issues that arose during our mother's stay. We hope and trust that you will continue providing great care to your residents and the community for many years in the future.
Louis J. Conti
"Thank you VFW Post 3030 Honor Guard, especially Rick Kelly, for all you did to put together such a lovely tribute to Bob. A giant thank you to all the girls in the kitchen for all the wonderful food. Thanks for all the cards and lovely flowers. Janis, your crew really outdid themselves. Thanks, Commander Joe Graves, for the music you put together for me - I loved it all and will treasure it always. Thanks so much to all the girls at Vicinia Gardens for their love and caring for Bob and myself Also thanks to Ben and Amy at Winkels for all their help at this time."
God Bless to all of you!
-Fran Kennicott and family
"Thank You Vicinia Gardens!! My mom at 91 was getting to the point where all of her friends had passed away and living in the country she was very lonely. Since moving to Vicinia Gardens with the caring staff, activities and new friends she is happier than I have seen her in a long time. My family is so thankful and we trust them to take good care of her. She is very proud to show everyone her room and the beautiful facility. She can even get her hair done each week on site. So a big thank you to the staff and we are so glad she can live there"
- Denise (Her daughter)
"You are a wonderful team of caring, compassionate, patient, skillfull, big-hearted people. You made my mom's last 6 weeks among the happiest that she had in years. And you brought great peace of mind to me. There's no way for me to thank you for the huge contribution you have made to our lives. Except "thank you" "
With Love - Amelia Hansen (Vadra's daughter)
"Thank you to one and ALL for hosting my visit/ P.J. party week with my mom, Irena Meyers. Such a unique, special and memorable time for both of us.
I was heartened to find Mom thriving and engaging with each of you and her fellow residents. You each have helped her to make Vicinia Gardens her home - not an easy task I learned from the residents.
You each have a special talent to work, care, nurture and comfort seniors who need and rely on assistance to enjoy their hopefully Golden Years. Our family is blessed to have each of you partnering with us to give Irena happy days!
Awesome & Amazing! Hugs of Appreciation for / to each of you & all you do.
"I would like to extend our sincere appreciation in the wonderful, loving, and caring team at Vicinia Gardens. The love for each other and the residents goes beyond words. My brother and I really appreciate the call we got from staff to let us know mom was doing well when we had that snowfall storm. I felt so relieved knowing you took the time out to call, knowing that family was stranded and unable to get out to see our mom. I cannot say enough about how dedicated and wonderful the staff is, and how the employees take pride in their work and enjoy their job. It is such a relief knowing that mom is at the best place with an awesome staff to look after her. Thank you."
-Patsy and Dan
"I have been wanting to let everyone know how happy my family and I are with the decision to move my Mom, Carol Drake, to Vicinia Gardens (one month ago). I can’t even describe the feeling of comfort and relief we have experienced since the move. My Mom used to phone me 4 to 5 times per day to say “I’m ready for you to come get me” and now that never happens. The activities director “Meaghan” is awesome, the staff is awesome and I always feel at home here. My Mother’s overall health has improved as well. She is now staying dry most all nights and all medical problems are addressed right away! Barri, Debbie and Corrine are on top of everything. I LOVE this place! Thank you for all you do. We are so thankful we found Vicinia Gardens Memory Care in Fenton for my Mom. She is always smiling and has made wonderful friends here. The staff is compassionate and caring and are like family. They have a top-notch management team and they address any concerns we have. They have fun outings and our mom loves the food and enjoys the activities. Couldn’t ask for a better place!"
"We are so thankful we found Vicinia Gardens Memory Care in Fenton for my Mom. She is always smiling and has made wonderful friends here. The staff is compassionate and caring and are like family. They have a top-notch management team and they address any concerns we have. They have fun outings and our mom loves the food and enjoys the activities. Couldn’t ask for a better place!"
-The Family of Louise Church
"My mother, Jane Mrowka, is a resident at Vicinia Gardens-Assisted Living. Jane moved in February 2016, after being at another facility for a couple of months which was not a good fit. Jane is 83, has dementia and recently lost her husband of 64 years. My mother went from sleeping all day and refusing to participate in any activities before moving to Vicinia Gardens, to making friends and having fun. Jane still struggles with sadness and depression from the loss of her husband, but with the help and encouragement of the wonderful Vicinia Garden’s Staff, she is having many more happy moments.
When I visit, my mom tells me how she loves her new home. She says the food is delicious, the people are nice, and they have lots of activities she can pick and choose what she wants to do.
Knowing that my mom is happy and well-cared for, gives me peace of mind.
I would highly recommend Vicinia Gardens to any and all families with elderly loved ones needing assistance."
"My mother was a resident of Vicinia Gardens because she needed round-the-clock care for her dementia. She received her daily medication from trained personnel and physical assistance when it became necessary for showering and dressing. The staff also encouraged my mother to join some of the daily social activities to keep up her mental, physical, and emotional faculties. They also gave my mother reminders when needed for meal times and activities.
I was encouraged to visit my mother whenever I wanted. The facility is safe, comfortable, and stimulating to residents and family. The meals were well presented, healthy, and tasty, and you could eat a meal with your loved one.
There are interesting activities for the residents: holiday handcrafts, chair kickball, table games (cards, puzzles, bingo, etc.), outings, which could be short walks to Mancino’s, a car ride to a local restaurant, etc. Also, personal pampering is available: manicures, pedicures, and hair styling.
Several entertainment programs are available in the lobby for those who choose to go: sing-a-longs, yoga, pet visits, movies on the big screen, or bible reading.
My mother spent her last year and a half safe, healthy, and content at Vicinia Gardens and I am thankful!."
-Linda Finch and Family
"It is my pleasure to write a testimonial for Vicinia Gardens. My mother received such excellent care there that my wife insisted that her mother become a resident when she needed assisted care. The management and staff are professional, helpful, kind, and above all, caring. The intimate, 20-resident facility allows for individual care, which sets them apart from other larger facilities. The staff is more than willing to assist not only each resident, but also with any request of a family member no matter how large or small. My wife and I were always confident that our loved ones were receiving the best care possible at all times. I will continue to recommend Vicinia Gardens to anyone looking for a highly competent and caring facility for their loved ones. I am so impressed with Vicinia Gardens that I have given them permission to provide my personal phone number to anyone who wishes to speak directly with me."